Did anyone integrate GSM VA results in Micro Focus Service Manager? (formerly know as Hewlett Packard Service Manager)
So far our plan is to use the Alert feature to save a xml-report to a smb share. Service Manager checks that share regularly for new reports. It fetches the report and somehow parses the xml-file to retrieve the hosts (and associate each with a CI) to open an incident. Incident severity could also be retrieved from the report. Somewhat more difficult might be how to add the report content (related to each host) to an incident for showing the incident’s recipient what’s the issue.
Do you have helpful hints or maybe already achieved what we are attempting?
Thank you very much!