Lots of garbage printed, certain Ricoh printer maybe not detected by Greenbone?

Hello,

our organization has a RICOH Pro C7200SX printer, and I’m strongly suspecting Greenbone caused it to print lots of garbage pages today.

I suspect that the printer isn’t recognized by Greenbone?

Expected/desired result: the printer should be recognized by Greenbone and should be ignored.

My question is: can you look at whether Greenbone is lacking detection for this specific printer? If so, hopefully the information below helps you implement the proper detection.

Thanks in advance.

Details:

It printed about 20-50 pages with mostly binary garbage (usually just a few lines), and one page contained a simple HTTP GET request (it was only 3-5 lines, not very informative).

We are using the ‘Full and fast’ scan config, and the ‘Exclude printers from scan’ option is set to ‘Yes’.

We haven’t had this before, so I’m guessing it may be due to something that has recently been introduced via the feed updates?

In case it’s relevant, these are our current feed dates:
20210908 - Greenbone Community Feed
20210903 - Greenbone Community SCAP Feed
20210903 - Greenbone Community CERT Feed
20210809 - Greenbone Community gvmd Data Feed

Package versions:
greenbone-security-assistant-21.4.0-18437.el8.art.x86_64
gvm-21.4.0-18451.el8.art.noarch
gvmd-21.4.0-18444.el8.art.x86_64

Here’s the output of various protocols, to help you detect the printer in Greenbone:

Telnet:

(no output, not running)

SNMP:

snmpwalk -v 2c -c public $ipofprinter

A link to the SNMP output: https://pastebin.com/nvduX1cJ

FTP:

nc -vvv $ipofprinter 21

Ncat: Version 7.70 ( https://nmap.org/ncat )
NCAT DEBUG: Using system default trusted CA certificates and those in /usr/share/ncat/ca-bundle.crt.
NCAT DEBUG: Unable to load trusted CA certificates from /usr/share/ncat/ca-bundle.crt: error:02001002:system library:fopen:No such file or directory
libnsock nsock_iod_new2(): nsock_iod_new (IOD #1)
libnsock nsock_connect_tcp(): TCP connection requested to _removed_:21 (IOD #1) EID 8
libnsock nsock_trace_handler_callback(): Callback: CONNECT SUCCESS for EID 8 [_removed_:21]
Ncat: Connected to _removed_:21.
libnsock nsock_iod_new2(): nsock_iod_new (IOD #2)
libnsock nsock_read(): Read request from IOD #1 [_removed_:21] (timeout: -1ms) EID 18
libnsock nsock_readbytes(): Read request for 0 bytes from IOD #2 [peer unspecified] EID 26
libnsock nsock_trace_handler_callback(): Callback: READ SUCCESS for EID 18 [_removed_:21] (33 bytes): 220 EFI FTP Print server ready...
220 EFI FTP Print server ready.
libnsock nsock_readbytes(): Read request for 0 bytes from IOD #1 [_removed_:21] EID 34

Note this line: 220 EFI FTP Print server ready.

HTTP:

wget http://$ipofprinter

Index page / :

<HTML>
<script language="JavaScript" src="readCookie.js">
</script>
<META HTTP-EQUIV="Refresh" CONTENT="0;URL=wt4/home">
</HTML>

…which redirects to:

wget http://$ipofprinter/wt4/home

See the next forum posts for the HTTP output, since I can’t upload attachments yet as a new user.

2 Likes

Output of wget http://$ipofprinter

<HTML>
<script language="JavaScript" src="readCookie.js">
</script>
<META HTTP-EQUIV="Refresh" CONTENT="0;URL=wt4/home">
</HTML>

Output of wget http://$ipofprinter/wt4/home

<!DOCTYPE html>
<html>
<head>
    <title>WebTools</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=0"/>
    <meta name="description" content="" />
    <meta name="author" content="" />
    <link href="/wt4/configure/assets/favicon.ico" rel="shortcut icon"/>        
    <link href="/wt4/configure/assets/new_design.css" media="screen" rel="stylesheet" type="text/css" />    
    <link href="/wt4/configure/assets/pace.css" media="screen" rel="stylesheet" type="text/css" />
    <script src="/wt4/configure/assets/pace.js" type="text/javascript"></script>   
    <script src="/wt4/configure/assets/browser-detection.js" type="text/javascript"></script> 
            <link href="/wt4/configure/assets/dev.css" media="screen" rel="stylesheet" type="text/css" />
        <link href="/wt4/configure/assets/common.css" media="screen" rel="stylesheet" type="text/css" />

    
    
    <meta content="authenticity_token" name="csrf-param" />
<meta content="mCuswjvhYTAq/CwK4DspnNezbo2cGVfijtCOmBUO5e4=" name="csrf-token" />  	 
</head>
<body>
    

<div class="wrapper" id="wrapper">
    
  <div class="left-pane" id="left-pane">	
    <div class="logo"><img src="/wt4/configure/assets/recent/fiery_logo.svg"></div>
    <div class="link-container">
      <a id="id-home-tab" href="/wt4/home?lang=en" class="link  selected  menubar-tooltips"><img class="svg" src="/wt4/configure/assets/recent/home-icon.svg">
        <span>Home</span>
      </a>			
    </div>
      <div class="link-container">
        <a id="id-docs-tab" href="/wt3/mydocs.php?language=en" class="link menubar-tooltips"><img class="svg" src="/wt4/configure/assets/recent/docs-icon.svg">
          <span>Docs</span>
        </a>
      </div>
        <div class="link-container">
          <a id="id-scanaddressbook-tab" href="/wt3/scanaddressbook.php?language=en" class="link  menubar-tooltips"><img class="svg" src="/wt4/configure/assets/recent/scann_addressbook.svg">
            <span style="width:">Scan Address Book</span>
          </a>
        </div>
    <div class="link-container">
      <a id="id-configure-tab" href="/wt4/configure?lang=en" class="link  menubar-tooltips"><img class="svg" src="/wt4/configure/assets/recent/cofigure-icon.svg">
        <span>Configure</span>
      </a>
    </div>
    <div class="link-container">
      <a id="id-fiery-backup-restore-tab" href="/wt4/fsr?lang=en" class="link   menubar-tooltips"><img class="svg" src="/wt4/configure/assets/recent/backupRestore-icon.svg">
        <span style="width:">Fiery System Restore</span>
      </a>
    </div>
    <div class="footer-logo"><a href="http://www.efi.com" target="_blank"><img id="id-footer-efi-logo" src="/wt4/configure/assets/recent/efi_logo.svg"></a></div>		
  </div>

        
    <div class="right-pane">
            <div id="id-header" class="header">		
    <div class="row-fluid">
        
        <div class="span6">            
           <span id="id-server-name-header" class="header-text">ProC7200sx</span>
        </div>
        <div class="span6 oem-logo-container">
            <a href='http://www.efi.com' target="_blank"><img src="/images/logo_oem.gif" alt='EFI' border="0"></a>
        </div>
    </div>
</div>
        <div id="id-div-contentent-area" class="content-area">
                    
            <div id="div-home-page-container" class="home-page-container">
                
                 
                
               
               
               
                   
                
                
                
                <div class="row-fluid press-status-container">
                    <div class="span12" id="id-press-status-container">
                           <img src="/wt4/configure/assets/recent/warningStatus-icon.svg" class="status-icon"><span class="status-text warning-text">Low Yellow toner</span>		        		   
                    </div>
                </div>	
                
                <div id="id-printing-proccessing-div" class="printing-processing-container">					
                    <div class="row-fluid printing-processing-subcontainer">
                        <div class="span4 processing-container">

                            <span class="printer-status"><img src="/wt4/configure/assets/recent/processing-icon.svg">PROCESSING:</span>
                            <span style="none" id="processingIdle">Idle</span>
                            <span style="display:none" id="processingBusy">								
                                <span class="job-name" id="ripDocname">&nbsp;None</span>
                                <span class="label-copies">Size:</span>
                                <span class="pages-per-job" id="ripCount">0</span>								
                                <div id="id-progress-container-processing">
                                    <div id="loader"></div>
                                </div>												
                            </span>
                            <span class="last-updated-information" style="width:100%;">
                               Last updated: <span id="lastUpdatedTime">Thursday, September 09, 2021 01:49:27 PM</span>								
                            </span>
                        </div>
                        <div class="span4 printing-container">
                            <span class="printer-status"><img src="/wt4/configure/assets/recent/printing-icon.svg">PRINTING:</span>
                            
                            <span style= none  id="printingIdle"><span class="text" id="printingIdleText">Idle</span></span>
                            
                            <span style= display:none  id="printingBusy"><span class="text" id="printingBusyText">Busy</span></span>							
                            
                            <span style= display:none id="printingProgress" >	
                                <span class="job-name" id="printDocname">&nbsp;None</span>
                                <span class="label-copies">Copies:</span>
                                <span class="pages-per-job" id="printCopies">0 of 1</span>
                                <div id="id-progress-container-printing">
                                    <div id="loader"></div>
                                </div>						
                            </span>
                                                        
                            
                        </div>
                        
                        <div class="span4 machine-information">
                            <div class="machine-information-container">
                                <div class="image-container" style="background-image:url(/images/img_printer.gif);"></div>
                                
                                <div class="version-container"><span class="version-label">VERSION</span><span class="version-name">1.0_SP9</span></div>
                                
                                    <a id="id-vdoc-link" href="javascript:" onclick="launchVDoc('http://help.efi.com/ricoh/docs');" class="document-link"><img src="/wt4/configure/assets/recent/documentation-icon.svg">Documentation</a>
                                
                                
                                                        
                                    
                                <div class="license-agreement-container">
                                    <a id="id-license-agreement-link" href="javascript:" class="document-link"><img src="/wt4/configure/assets/recent/license-icon.svg">License Agreement</a>	
                                    <div class="dropdown-menu">
                                        <div class="license-agreement-list" style="display: ;">
                                            <ul>
                                                <li class="info-section"><a id="id-efi-eula-link" href="/legalnotices/efieula.html.en" onClick="return popup_EULA(this, 'EULA')">EFI Software End User License Agreement</a></li>
                                                <li class="info-section"><a id="id-efi-osla-link" href="/legalnotices/osnotices.html.en" onClick="return popup_OSNOTICE(this, 'OSNOTICES')">Open Source Software License Agreement</a></li>
                                            </ul>
                                        </div>
                                    </div>
                                </div>
                                                                                                                        
                            </div>
                            
                        </div>
                    </div>
                </div>
                
                <div class="row-fluid home-sub-header-container">
                    <span class="span12">						
                        <div class="home-sub-header"><img src="/wt4/configure/assets/options-icon.svg">INSTALLED OPTIONS</div>						
                    </span>					
                </div>
                
                <div class="row-fluid">
                    <div class="home-secondary-information-container">				
                        <span class="span4" style="margin-left:0px;"><img src="/wt4/configure/assets/recent/intsalledOptions-icon.svg" class="tick-img"><span id="id-installed-option-1" class="installed-option-text">Fiery Advanced Controller Interface Kit</span></span>						
                    </div>
                </div>		
               
                <div class="row-fluid home-button-container">
                    <span class="span12">
                        <a id="id-manage-launch-link" href="javascript:" class="btn-decline" onclick="launchManage();">Manage</a>
                    </span>					
                </div>
                
                <div class="software-download-outer-container" style="margin-top: 80px !important;">
                    <div id="software-downloads-container" class="row-fluid software-downloads-container">
                        <div class="span8">
                            <span class="download-header span-show-hide" style="cursor: pointer;"><span id="up-down-arrow"><img src="/wt4/configure/assets/recent/downloadsClose-icon.svg"></span>SOFTWARE DOWNLOADS</span>
                        </div>	
                        <div class="span4">
                            <div id="switch" style="display:none;">							
                              <div id="id-switch-win" class="choice on">
                                <span class="os-name"><img width="20" height="20" src="/wt4/configure/assets/recent/ico_win.png">Windows</span>
                              </div>
                              <div id="id-switch-mac" class="choice">
                                <span class="os-name"><img width="20" height="20" src="/wt4/configure/assets/recent/ico_mac_x.png">MAC OSX</span>
                              </div>
                            </div>
                        </div>						
                    </div>
                    <div class="software-downloads-information" id="downloads-information" style="display:none;">
                           <div class="row-fluid components-section"><div class="span9"><span id="id-printer-driver-label">Printer Drivers</span><span id="id-printer-driver-help-txt" style="color: #a7a7a7;font-size: 11px;display:block;">Download the Fiery printer drivers for your device.</span></div><div class="win-download-size" style="display:none;"><div class="span3 size-container"><a id="id-download-url-win-0" style="text-decoration:none;margin-left:100px;" href="/xjutil/Win/ppd_files/PRNTDRV.EXE"><img  src="/wt4/configure/assets/recent/download-icon.svg"><span id="id-download-size-win-0" class="size-value">471.88 MB</span></a></div></div><div class="mac-download-size" style="display:none;"><div class="span3 size-container"><a id="id-download-url-mac-0" style="text-decoration:none;margin-left:100px;" href="/xjutil/Mac/ppd_files/Fiery Printer Driver.dmg
"><img  src="/wt4/configure/assets/recent/download-icon.svg"><span id="id-download-size-mac-0" class="size-value">47.09 MB</span></a></div></div></div><div class="row-fluid components-section"><div class="span9"><span id="id-printer-driver-label">Client Software</span><span id="id-printer-driver-help-txt" style="color: #a7a7a7;font-size: 11px;display:block;">Download the Fiery Command Workstation package.</span></div><div class="win-download-size" style="display:none;"><div class="span3 size-container"><a id="id-download-url-win-1" style="text-decoration:none;margin-left:100px;" href="/xjutil/Utilities/USERSWMI.exe"><img  src="/wt4/configure/assets/recent/download-icon.svg"><span id="id-download-size-win-1" class="size-value">48.18 MB</span></a></div></div><div class="mac-download-size" style="display:none;"><div class="span3 size-container"><a id="id-download-url-mac-1" style="text-decoration:none;margin-left:100px;" href="/xjutil/Utilities/Fiery Applications.dmg
"><img  src="/wt4/configure/assets/recent/download-icon.svg"><span id="id-download-size-mac-1" class="size-value">702.73 MB</span></a></div></div></div>
                    </div>
                    
                </div>
                    
                            
                
            </div>
            
            
                
            
            
        </div>
        
        
        <div class="row-fluid">
  <div id="id-footer-container" class="span12 footer">     
    <div class="row-fluid footer-secondary-bar">
      <div id="id-copy-right-div" class="span4 copy-right-information">&copy; 2016-2018 Electronics For Imaging, Inc. </div>        	
        <div class="span8 footer-links-container">	
          <div class="search-categories">
            <span id="id-langauge-span" class="label">
              <img src="/wt4/configure/assets/recent/language-icon.svg">English
            </span>
            <span class="nav-down-arrow"></span>
            <select id='localeList' name='switch' size='1' onChange='changeLocale();'><option value="en_US" selected>English</option><option value="cs_CZ">Čeština</option><option value="de_DE">Deutsch</option><option value="es_ES">Español</option><option value="fr_FR">Français</option><option value="it_IT">Italiano</option><option value="nl_NL">Nederlands</option><option value="pl_PL">Polski</option><option value="pt_BR">Português brasileiro</option><option value="tr_TR">Türkçe</option><option value="ru_RU">Русский</option><option value="ko_KR">한국어</option><option value="zh_CN">简体中文</option><option value="zh_TW">繁體中文</option></select>
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<input type="hidden" name="hidden_os" id="hidden_os" value="win">

    
 <div id="save_mask"></div><div class="save-text" id="save-text" style="display:none;"><span class="save_msg">Saving...</span><br></div><div id="search_mask"><div id="search_progress_img_div"  style="width:70;height:70;"></div></div>

<script src="/wt4/configure/assets/jquery-1.7.2.min.js" type="text/javascript"></script>
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2 Likes

Hi there,

Yes, if you haven’t seen a proper detection over “RICOH Printer Detection Consolidation” (OID: 1.3.6.1.4.1.25623.1.0.142807) the missing detection is most likely the problem.

Thanks a lot for your analysis and further output! This is really great! We will have a look at it and come back to you about any improvements done or if we need some further info.

Chris

1 Like

We did some additions/improvements for Ricoh printer and EFI Fiery based on your input (thanks again!). These changes should arrive in one of the next feed updates.

2 Likes

Thanks for the rapid response and for looking at this!
I’m glad I could be of help.

The scan indeed lacked a result for the detection you mentioned.

Good to hear that improvements are coming for everyone, awesome! :smile:

1 Like